Festival FAQs

What will be there?

The event will consist of arena standard staging, lighting and sound, as well as numerous fully licensed bars and street food vendors.

  

Are there disabled/baby change toilets?

Yes, there will be a variety of toilets from disabled to men’s urinals. We will be monitoring these throughout the event to ensure that they are as clean as possible.

 

Where is the festival site located within Mote Park?

The main festival entrance will be situated opposite Mote Park Café, with Mote Park’s main entrance off Mote Avenue being the best way to access the site.

 

Can we leave and come back?

Due to the format of the event, you cannot leave and re-enter the event.

 

Is it safe?

Each customer will be searched and so too will their bags. There will be a zero tolerance approach implemented by our experienced and professional security team.

 

There will also be a medical area on site, where trained first-aiders and paramedics will be available at any time.

 

Can we camp?

Unfortunately camping is not available.

 

Is there parking provided?

Unfortunately not and therefore you will need to park in one of the many local car parks. Visit here for locations.

 

What happens if there’s bad weather?

The weather shouldn’t affect the festival too much because the event is under cover, however the ground may become wet and soft, so if the weather up to and including the day of the festival is wet, we would advise wearing your wellies!

 

My group can’t arrive at the same time – what shall I do?

Please just give the names of the people arriving later to our entry team, who will make note and direct them to the correct pod when they arrive.

 

WHAT YOU CAN BRING

 

Can I bring my own food and drink?

You’re welcome to bring two snacks per person and 500ml of sealed soft drink per person - no alcohol.

 

If you bring a full picnic to the event, you will be refused entry.

 

Can I bring my pet?

Unfortunately not, the only animals that are permitted on site are registered guide dogs.

 

Can I bring a chair or blanket?

You’re welcome to bring your own chairs, however there will be seating inside your pod.

 

Can I bring my camera?

Yes, however it must not be used for commercial use unless given permission by the event organiser prior to the event.

COMPLAINTS

How do I make a complaint?

To make an official complaint, please email info@rockthemote.com, however please ensure that your complaint is made within seven days of the event.

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