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Owned & operated by Lucus Live LTD.

Festival FAQs

What will be there?

The event will consist of arena standard staging, lighting and sound, as well as numerous fully licensed bars, street food vendors, face painting, circus school, fairground rides and seating, both undercover and outside.

 

What is there for children?

There will be a circus school and fairground rides inside the festival site. The circus school is free to use once inside the event, however the fairground is not.

 

Are there disabled/baby change toilets?

Yes, there will be a variety of toilets from disabled/baby change to men’s urinals. We will be monitoring these throughout the event to ensure that they are as clean as possible.

 

Where is the festival site located within Mote Park?

The main festival entrance will be situated opposite Mote Park Café, with Mote Park’s main entrance off Mote Avenue being the best way to access the site.

 

Can we leave and come back?

Yes, you can. You can leave and return to the event throughout, however when re-entering the event, you will be required to re-queue and be re-searched.

 

Please note, you cannot take any alcohol away from the event.

 

Is it safe?

Each customer will be searched and so too will their bags. There will be a zero tolerance approach implemented by our experienced and professional security team.

 

We do ask, however, that it is still the responsibility of parents to maintain the welfare of their children at the event, as well as accompanying any children under the age of 16.

 

There will also be a medical area on site, where trained first-aiders and paramedics will be available at any time.

 

Can we camp?

Camping information will be coming soon.

 

Is there parking provided?

Parking is available in our official car park and tickets are available from www.rockthemote.com. Parking is also available in Mote Park’s overflow car park, however we have no control over this area and therefore cannot guarantee you a space.

 

What happens if there’s bad weather?

The weather shouldn’t affect the festival too much, however the ground may become wet and soft, so if the weather up to and including the day of the festival is wet, we would advise wearing your wellies!

 

WHAT YOU CAN BRING

Can I bring my own food and drink?

Yes, you are permitted to bring your own food and soft drinks into the event (no alcohol). 

 

When arriving to the event, you must join the food only queue, where your bags will be thoroughly searched upon entry. Please note, on average it takes between 2-3 minutes for a member of security to search each picnic/lunch box, which means each member of security will be able to search 30 picnics per hour, at best. The knock on effect from this could have a detrimental effect on queueing times upon entry, so please be prepared to wait patiently.

 

Can I bring my pet?

Unfortunately not, the only animals that are permitted on site are registered guide dogs.

 

Can I bring a chair or blanket?

There will be ample seating available throughout the festival site, however if you’d like to bring a chair or picnic blanket, you’re more than welcome. You will, however, be asked to move by security if you’re situated within walk ways or in front of the stage.

 

Can I bring my camera?

Yes, however it must not be used for commercial use unless given permission by the event organiser prior to the event.

COMPLAINTS

How do I make a complaint?

To make an official complaint, please email info@rockthemote.com, however please ensure that your complaint is made within seven days of the event.

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