I haven’t received my tickets – what shall I do?
If you haven’t received your tickets via email within two hours of completing your transaction, please check the following:
Inbox, junk and spam folders for an email from our official ticket provider Skiddle
That your business email IT system is blocking the email
Your email inbox is full
You accidentally deleted it or it’s buried under lots of emails
If you have checked the above and still cannot locate your tickets, please email us at email@example.com and we will resend your tickets to you, usually within 48 hours.
If you cannot find your tickets on the day, we would advise coming to the event as soon as it opens and we will check our ticketing system manually for you at the entrance.
How do I buy tickets?
Tickets will be available from www.rockthemote.com, www.popthemote.com and www.drive-inmecrazy.com prior to the event and will only be available to purchase on the day if the event hasn’t sold out. Please note, the door price will be more expensive than our online final release ticket.
I can’t attend the event anymore – what shall I do?
Unfortunately, due to policy, tickets are non-refundable unless the event is cancelled by us prior to opening. You are, however, welcome to sell/give your tickets to a friend or family member.
If the event is cancelled due to force majeure, including COVID-19, tickets will not be refunded but instead alternative dates or events will be offered.
The name on the ticket is virtually irrelevant, as long as the ticket’s bar code scans successfully. Please, however, be aware of ticket scammers and we do not recommend purchasing tickets from anyone other than our official website. We do not take any responsibility for tickets that do not scan successfully upon entry.
I want to attend the event but I don’t have a car. Can I still come?
Unfortunately due to current government guidelines, all customers must arrive in vehicles and therefore you will not gain access to the event if you do not arrive in a vehicle.
However, if government guidelines change before the event takes place, we will alter the event’s format to enable people to arrive on foot. Please keep an eye on our social media pages for announcements.
Do children need tickets?
No - all ages are welcome to the event, however you only need to purchase tickets for people aged 16 and over.